Tag Archive for customer service

Social Media Strategy Now a Deal Breaker

Survey reveals importance of social media in contacting clients

Social media illustration by Wilgengebroed.

Social media promotion. Illustration by Wilgengebroed (Creative Commons License: Some Rights Reserved).

How do communicate with your clients?  Do you prefer email?  Do you still use the Royal Mail?  Or the telephone?  Increasingly, social media is becoming a main communications channel.  This week, the Manchester SEO Company has learned of how social media has become a top dog over traditional methods. Therefore, people are likely to turn to Twitter for immediate answers, such as when the next tram is due.  Or Facebook to ask about certain product types.